HomeContacts Partners
Complete Solutions for Service Management. Call 800.620.1301
Start Providing Tomorrow's Service Solutions Today.

The ability to manage the complexity of the emerging digital home can be a daunting challenge for service providers. Digital Service provides superior solutions that manage every component in the digital home and creates more efficient ways to interact with your customers. Customers are proactively empowered with service and repair options while your organization is positioned at the top of the management chain.

By offering a full suite of services from the home to the support center, from workforce management / coordination to return and repair, we connect, monitor and track every component in the process. DigitalService helps you with every link In the service chain.

DigitalService for Innovators™

Software Demo

Embedded Support Modules
Our service works with traditional embedded technology or a small application installed on each device, which regularly checks the device configuration. The configuration information is securely uploaded to a monitoring server and thoroughly evaluated for potential problems. If a problem is identified the monitoring server alerts the user, administrator and service provider via popup.
Our state of the art solution proactively monitors and supports CE devices, computers, professional media devices, servers, networks and peripheral devices. DigitalService verifies that software is working correctly, inventories hardware and software assets, monitors system resource availability, and solves or prevents device problems.

We maximize an integrated technologies approach by offering full service web-based tools that provide everything you need for complex Issue visibility, response and resolution.

 With DigitalServiceTM:
Intelligent business processing automatically identifies problems in the home and initiates appropriate resolution process
Empower your Contact Center and Customers with diverse communication options:
Internet (VoIP), Land Line or Wireless Calls, Web Collaboration, E-mail
On-line scheduling and re-scheduling of service calls and customer communications
Modify workforce processes to your unique business requirements and changes
Proactively communicate with customers offering resolution options, delivering replacement components or by scheduling an actual site visit
Electronically document and monitor home network making it available to the appropriate support areas while identifying critical in home components
Intuitively coordinate and dispatch your workforce by evaluating customer information and problem type
Initiate procedures on faulty equipment and ensure warranty information and reimbursement are captured and recovered
Connect and stay in contact with your field service team through the channels of your choice including:
IVR, Wireless PDA/Phone, Integrated/Industry specific devices
 
Complete Solutions for Service Management. Call 800.620.1301
Components
 
  Customer Access
Exceed your customer support needs by offering the communications channels your customers seek and prefer.
  Business Convergence
Allow your business processes to extend across your customer touch points to deliver consistently high quality of service.
 
 
  Service and Support
Empower your workforce and existing teams, connect and communicate with work order, dispatch, and scheduling tools. Manage your equipment service chain. Create and/or expand your service and support functions.
 
Web AccessPhone AccessIn-Store AccessWalk-In AccessField AccessEmbedded IntelligenceProduct InformationInstalled InventoryKnowledge EnginesRepair & ReturnField ServiceContact CenterReporting & Management
 
  Equipment Support Gateway
With embedded technology each PC or device is continuously monitored confirming proper device configuration. Information is securely uploaded to a monitoring server and thorough evaluated for potential problems. lf a problem Is identified the monitoring server alerts the user and service provider.
 
  Data Consolidation
By capturing then storing equipment data, network mapping and topology, problem resolution processes are easily accessed. Real-time product tutorials & connection diagnostics proactively service and address issues.
Call 800.620.1301
5775 Glenridge Drive, Building E, Suite 400, Atlanta, GA 30328
www.servicecentral.com
 
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